Effective from: 12.05.2026. Last updated: 12.05.2026.

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Before using the website and online shop olgakazaka.com, please read these Terms of Service carefully.

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1. General provisions

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1.1. These Terms of Service (hereinafter – the Terms) govern the use of the website and online shop olgakazaka.com (hereinafter – the Shop) and the legal relationship between the Shop's visitor (hereinafter – the Visitor) and SIA "Marimoart", company registration number 50103408031, registered address: Aptiekas iela 8-28, Riga, LV-1005, Latvia (hereinafter – the Operator).

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1.2. The Operator provides the content available in the Shop and supplies services in accordance with these Terms.

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1.3. For the purposes of these Terms, the Visitor is a natural or legal person with legal capacity who makes purchases in the Shop. These Terms are binding on every Visitor.

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1.4. The right to make purchases in the Shop applies to natural persons with legal capacity – that is, persons who have reached the age of majority and whose legal capacity is not restricted by a court – as well as to lawfully registered legal entities.

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1.5. If the Visitor orders and purchases goods or services offered in the Shop (hereinafter – the goods and services) or uses any other Shop offerings, the Visitor is considered to have read and unreservedly agreed to these Terms and the distance contract conditions, and undertakes to comply with them.

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1.6. A distance contract (hereinafter – the Contract) is concluded between the Operator and the Visitor who places an order and makes a purchase in the Shop. The Contract enters into force at the moment the Visitor has placed an order using distance communication means and has received confirmation of the order from the Operator by email. An order and its confirmation are considered received when they become accessible to the person to whom they are addressed. The Contract remains in force until it is performed – that is, until the order has been paid for and the goods or service have been delivered. The Contract applies to all orders and purchases made in the Shop.

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1.7. The Operator does not store the concluded Contracts for goods and services purchased in the Shop. The Visitor may save the order confirmation and invoice on a durable medium or print them.

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1.8. The Operator reserves the right to amend and supplement these Terms unilaterally at any time, by publishing the amendments in the "Terms of Service" section of the Shop. The Terms that apply to the Visitor are those in force at the time of ordering the goods or services. Before each purchase, the Visitor is required to read the Terms in force at that moment.

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1.9. The Visitor is not entitled to use the Shop's services if they have not read the Terms or do not agree with them.

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1.10. If the Visitor fails to comply with the Terms, the Operator is entitled to cancel or restrict the Visitor's access to the Shop.

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1.11. The Operator is entitled to temporarily restrict or fully suspend access to the Shop, either by posting a notice in the Shop or without prior warning.

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2. Goods and services offered in the Shop

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2.1. The Shop offers the following categories of goods and services:

Physical product – the book "Pirmā PR grāmata" in printed format.

Digital service – the self-paced video course "Ietekme" (hereinafter – the Course). Access to the Course is provided electronically through the course platform.

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2.2. All prices of goods and services in the Shop are stated in euros (EUR). Prices applicable to consumers within the meaning of the Latvian Consumer Rights Protection Law include value added tax (VAT), except where the price of a service is stated separately as exclusive of VAT.

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2.3. The delivery charge (for physical goods) is not included in the price of the goods and is shown separately before the order is confirmed.

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2.4. The Operator reserves the right to change the assortment, prices and specifications of goods and services unilaterally at any time. Goods and services are sold at the prices in force at the time the order is placed.

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2.5. Stock levels shown in the Shop are indicative and are updated periodically.

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2.6. The goods shown in Shop images may differ slightly from the actual goods in colour, size, shape or other parameters. The images are for illustrative purposes only.

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3. Placing orders and payment

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3.1. To purchase goods or services in the Shop, the Visitor:

• selects the goods or services in the relevant section of the Shop;

• adds them to the shopping cart;

• reviews the cart contents and proceeds to the payment page;

• fills in the customer details and verifies that they are entered correctly (the details are needed for delivery or for setting up access to the digital service);

• makes the payment in full.

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3.2. Following successful payment, the Visitor receives an order confirmation and an electronically generated invoice at the email address provided. The invoice is valid without signature.

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3.3. Payment in the Shop is made by cashless transfer using payment cards (Visa, MasterCard, American Express). Payment processing differs depending on the product:

• Purchases of the book "Pirmā PR grāmata" are processed by Braintree, a division of PayPal, Inc.

• Purchases of the Course "Ietekme" are processed by Stripe, Inc.

• In both cases, the payment service provider acts as a third party that is not a party to the Contract. The Operator does not receive or store the Visitor's payment card details.

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3.4. The order must be paid immediately. The order is considered submitted at the moment the payment is successfully completed.

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3.5. The order becomes binding on both the Visitor and the Operator at the moment the Visitor has placed the order and received confirmation from the Operator by email.

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3.6. The Visitor is required to verify the information provided in the order. In case of any discrepancy, the Visitor informs the Operator by writing to [email protected].

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3.7. The Operator is entitled to refuse to sell the goods or provide the services ordered in the Shop, by informing the Visitor accordingly, if:

• the goods are not available in the Operator's stock in the quantity requested by the Visitor;

• the price and parameters of the goods do not match the actual information about the goods due to a technical error in the system;

• the Visitor has not read the Shop's Terms.

   

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4. Delivery of goods

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4.1. Goods ordered in the Shop are delivered via Omniva or AS "Latvijas Pasts", in accordance with the delivery times and rates set by the respective service provider.

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4.2. Delivery is provided within the Republic of Latvia and the Member States of the European Union.

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4.3. The delivery charge is not included in the price of the goods and is calculated based on the delivery region and the weight, size or packaging of the goods. The final delivery charge is shown before the order is confirmed.

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4.4. The Operator dispatches the goods as soon as possible, and in any case no later than 14 (fourteen) days after receipt of payment. The delivery time depends on the chosen delivery method and the service provider.

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4.5. Delivery is only possible if the order has been paid for in full.

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5. Access to the digital course

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5.1. Following successful payment for the Course "Ietekme", the Visitor receives access information (user account and access link) at the email address provided in the order.

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5.2. Access to the Course is provided immediately upon receipt of payment, unless the Visitor has selected a different start date.

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5.3. The Visitor has access to the Course's methodology and materials for an unlimited period of time, subject to these Terms and the technical operating conditions of the Course platform.

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5.4. The Visitor undertakes not to disclose, copy, sell, distribute or publish the Course materials to or for third parties. The Course content is the intellectual property of the Operator and is protected in accordance with Section 11.

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5.5. The Visitor is responsible for keeping their account credentials secure and for any activity carried out using their account.

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6. Order cancellation and changes

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6.1. To cancel an order or make changes to it, the Visitor must contact the Operator by email at [email protected], stating the order number and the requested changes.

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6.2. Changes to the order are possible as long as the goods have not been dispatched or access to the digital service has not been activated.

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7. Right of withdrawal

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7.1. A Visitor who is a consumer within the meaning of the Latvian Consumer Rights Protection Law has the right to withdraw unilaterally from goods or services purchased in the Shop within 14 (fourteen) days, subject to the conditions and exceptions set out in this Section.

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7.2. The withdrawal period is counted:

for physical goods – from the day on which the Visitor or a third party (other than the carrier and indicated by the Visitor) takes possession of the goods;

for service contracts – from the day on which the Contract is concluded.

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7.3. To exercise the right of withdrawal, the Visitor must send a notice of withdrawal to the Operator at [email protected] before the end of the withdrawal period. The notice must include:

• the date the order was placed;

• the date on which the goods were taken into possession (if applicable);

• the order number shown on the invoice;

• the exact name of the goods or service.

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7.4. Where the right of withdrawal is exercised in respect of physical goods, the Visitor returns the goods to the Operator no later than 14 (fourteen) days after sending the notice of withdrawal. The deadline is met if the goods are returned before the end of this period.

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7.5. The Operator reimburses the Visitor the amount paid no later than 14 (fourteen) days from the date of receiving the Visitor's notice of withdrawal. The Operator carries out the reimbursement using the same means of payment used by the Visitor, unless the Visitor and the Operator have agreed otherwise. The Operator is entitled to withhold the reimbursement until the goods have been returned.

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7.6. The direct costs of returning the goods are borne by the Visitor.

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7.7. The Visitor is responsible for preserving the quality and safety of the goods throughout the withdrawal period. The Visitor is liable for any diminished value of the goods resulting from handling that is inconsistent with good faith, including handling for a purpose other than establishing the nature, characteristics and functioning of the goods.

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7.8. During the withdrawal period, the Visitor may use the goods only to the extent necessary to establish their nature, characteristics and functioning (to the same extent as would be possible in a physical shop before purchase). The goods must be undamaged, retain their original appearance (with labels in place and undamaged, protective films not removed) and unused. If the packaging is significantly damaged (other than where it was not possible to open the packaging without damaging it), the goods are not in full configuration, or the goods are damaged, the Operator is entitled to reduce the refund proportionally to the diminished value, or to refuse to accept the goods. The Operator will inform the Visitor of any such decision by email to the address provided in the order.

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7.9. The Visitor returns the goods in their original packaging, in the same configuration in which they were received.

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7.10. The right of withdrawal does not apply to:

• service contracts where the service has been performed in full and performance has begun with the Visitor's express prior consent and acknowledgement that the right of withdrawal will be lost once the Operator has fully performed the Contract;

• the supply of digital content not delivered on a durable medium, where performance has begun with the Visitor's express prior consent and acknowledgement that the right of withdrawal is thereby lost;

• goods made to the Visitor's specifications or clearly personalised;

• goods that may quickly deteriorate or have a short shelf life;

• sealed goods that are not suitable for return for health protection or hygiene reasons and that have been opened after delivery;

• goods which, after delivery, are by their nature inseparably mixed with other items;

• goods or services the price of which depends on financial market fluctuations that the Operator cannot control;

• other cases provided for by applicable laws.

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7.11. By purchasing the Course "Ietekme", the Visitor confirms that they have read these Terms and expressly consents to the digital content being delivered immediately upon payment, thereby losing the right of withdrawal pursuant to subsection 7.10 above, unless the Visitor has separately requested a later start date and access to the Course has not yet been activated.

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8. Warranty

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8.1. The book offered in the Shop is provided with a manufacturer's warranty in accordance with applicable law, where this is indicated in the accompanying documentation. The warranty period is at least 2 (two) years.

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8.2. The manufacturer's warranty is valid upon presentation of proof of purchase – a payment order and bank confirmation of the payment, or the electronically generated invoice.

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8.3. To use the warranty service, the Visitor sends a written claim with a reasoned complaint to SIA "Marimoart", Aptiekas iela 8-28, Riga, LV-1005, Latvia, or by email to [email protected].

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8.4. Within 10 (ten) working days of receiving the claim, the Operator provides the Visitor with a response on the decision taken, or requests additional information necessary for examining the goods.

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8.5. The costs of transporting the goods under the warranty service are borne by the Visitor.

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8.6. The warranty does not apply if the defects in the goods have arisen through the Visitor's fault.

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9. Complaints

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9.1. If one Party has breached any of the Contract terms, the other Party is entitled to submit a written complaint stating the nature of the breach and the clause of the Contract that the Party considers to have been breached.

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9.2. Any disputes and disagreements that may arise in connection with the performance of the Contract are resolved by the Parties through negotiation.

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9.3. The Visitor submits a complaint about non-compliance with the Contract by writing to [email protected], stating the clause of the Contract and providing a reasoned explanation.

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9.4. If the Operator does not agree with the Visitor's claim or does not respond within one month of receiving the complaint, a Visitor who is a consumer may turn to one of the out-of-court dispute resolution bodies:

• The Consumer Rights Protection Centre of Latvia (www.ptac.gov.lv);

• The Consumer Dispute Resolution Commission;

• The European Commission's online dispute resolution platform (ec.europa.eu/consumers/odr).

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9.5. If the dispute cannot be resolved through negotiation or out-of-court means, it will be heard in a court of the Republic of Latvia.

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9.6. The Operator is entitled to withdraw unilaterally from the Contract without the Visitor's consent if the Visitor fails to make payment under the Contract for more than 14 (fourteen) working days.

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9.7. The Operator is not liable for defects in the goods that have arisen from wear and tear, intentional damage, negligence, unsuitable conditions of use, improper use, or modification, or for damage resulting from repair if the Visitor carries out the repair without the Operator's knowledge.

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9.8. If the goods do not suit the Visitor in terms of size, colour, shape or similar reasons, but conform to the Contract, the Visitor may not request exchange of the goods or a refund, unless the Visitor exercises the right of withdrawal in accordance with Section 7 of these Terms.

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10. Personal data protection

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10.1. The personal data provided by Visitors is processed in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679, GDPR), the Latvian Personal Data Processing Law and other applicable laws of the Republic of Latvia.

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10.2. When processing and storing personal data, the Operator uses appropriate organisational and technical measures to protect the data from unauthorised access, alteration or any other unlawful processing.

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10.3. Detailed information about the processing of personal data, including processors, retention periods and Data Subject rights, is available in the "Privacy Policy" section of the Shop.

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10.4. Payment processing is provided by third parties (Braintree for book purchases and Stripe for Course purchases), which act as separate controllers or processors under their own privacy terms.

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11. Copyright

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11.1. The Shop and its content are the property of the Operator and its cooperation partners and are protected in accordance with the laws of the Republic of Latvia.

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11.2. The full or partial publication, reproduction, transfer, storage, modification or supplementation of the Shop's content (published materials, logos, photographs, graphic images, course videos, worksheets and methodology) for commercial purposes is prohibited unless the holder of the copyright or intellectual property rights has given written consent to such action. This prohibition does not apply to downloading and storing content for personal (non-commercial) use.

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11.3. The Shop's content may be quoted in accordance with applicable copyright laws. When the content is quoted, the source must be indicated. The reproduction, publication or distribution of trademarks or logos contained in the Shop without the prior written consent of the respective trademark or logo holder is prohibited.

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11.4. In the event of an infringement of the Shop's copyright, the Visitor may be held liable in accordance with the laws of the Republic of Latvia.

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12. Links to third-party websites

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12.1. For the Visitor's convenience, the Shop may contain links to third-party websites. These links are provided for informational purposes only. The Operator assumes no responsibility for any information provided or published by third parties, even if the information is accessible through a link placed in the Shop.

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12.2. When visiting third-party websites, the Visitor must read the terms of use and privacy policy of those websites.

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13. Limitation of liability

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13.1. The Operator assumes no responsibility for any expenses, losses or damages that may arise from the use of information provided in the Shop, or from the Shop or any service or product offered in the Shop being unavailable for any reason, or from the operation of the Shop being interrupted or disrupted.

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13.2. The Operator assumes no liability if the Visitor has not read, or has only partially read, the Terms and the Privacy Policy.

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13.3. The Operator is not liable for any discrepancy between the colour or other visual parameters of goods shown in the Shop's photographs and graphic images and the actual properties of the goods. The images are for illustrative purposes only.

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13.4. The Visitor assumes responsibility for purchases made in the Shop, including for receiving and accepting the goods.

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13.5. The Operator is not liable for any delay in or failure to perform its obligations resulting from circumstances and obstacles beyond the Operator's reasonable control, including strikes, government orders, acts of war or nationwide states of emergency, environmental or climate anomalies, non-performance by third parties, disruptions to internet connectivity, and failures of communication equipment, computer equipment or software.

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13.6. These limitations of liability do not apply where their application is prohibited by applicable law, including the Latvian Consumer Rights Protection Law.

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14. Other provisions

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14.1. Communication. The Operator communicates with the Visitor using the email address provided in the order or in the newsletter sign-up form. The Visitor may contact the Operator using the contact methods listed in the "Contact" section of the Shop, or by writing to [email protected].

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14.2. The operation of the Shop and these Terms are governed by the laws of the Republic of Latvia. Relations arising from transactions with Visitors who are consumers within the meaning of the Latvian Consumer Rights Protection Law are governed by the Latvian Consumer Rights Protection Law and other consumer protection laws.

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14.3. All disagreements that arise are resolved through negotiation. If no agreement can be reached, the dispute will be referred to a court for resolution in accordance with the laws of the Republic of Latvia.

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15. Operator's contact details

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SIA "Marimoart" Company registration number: 50103408031 Registered address: Aptiekas iela 8-28, Riga, LV-1005, Latvia Email: [email protected]​

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